How do we ship:
- All items are sent using United States Postal Service (USPS).
- All items will be sent to the address received at time of checkout.
When do order go out:
- We attempt to send all orders received prior to 3pm Central time out in the same day’s mail.
- Of course, during Holidays and peak shipping times order may go out the following day.
30-DAY HASSLE FREE RETURNS:
All products sold by Rousch Sports are new and most are under warranty from the manufacturers unless otherwise stated in the product descriptions. If you are not satisfied with your purchase and the product has not been used or installed, Rousch Sports will give you a full refund* if you return the product within 30 days. (Exclusions apply, please see our policy below.)
Please review our return policy below to ensure that the products are eligible for return prior to submitting a return request.
RETURNING PRODUCTS YOU ORDERED:
In the unlikely event you will need to return an item, please follow these simple steps:
To request an RMA# locate the contact us tab at the top of the main page or click on the blue contact us link.
To request an RMA#, all we need is your full name, order number (sometimes order date and/or shipping address to confirm the purchase), and the product that you would like to return.
We will reply within one business day ( Business day = M-F) at which time we will provide an RMA#.
After you have received an RMA#, please write the RMA# on the outside of your shipping package and ship the merchandise back to us within 30 days of receiving of your merchandise.
Returns without an RMA# will not be accepted and will be sent back to the buyer at their own expense.
Shipping charges on returns are the responsibility of the customer. Original shipping and handling fees are not refundable unless the return is due to the error of Rousch Sports order processing. * If Shipping was not charged when the item was purchased the actual shipping charged incurred by Rousch Sports plus any expenses for packaging will be charged. A minimum $5.00 fee will be charged for shipping and Shipping materials. Any Shipping/handling charges over $5.00 will be deducted at time of refund.
Rousch Sports will not be held responsible for lost or damaged items caused by return packages. Tracking numbers and insurance on return merchandise(s) are highly recommended.
Please allow 2 to 3 business days after arrival to Rousch Sports for returns to be processed. (Inspection will be conducted for all returns)
Order Cancellations: Once an order has been placed the item or items will be shipped out. An order cannot be cancelled or altered in any way after it has been placed. There are no exceptions to this. Please Make sure you “Know Your Weapon” and what items will work properly before completing your order. If you have any questions please do a web search for assistance. This process is usually the fastest and most effective way to locate information regarding your weapon. If you are not able to obtain the information needed in your search please use the contact us now page to aske for assistance before placing your order. Please make sure to include as much information as possible so that we can assist you (ie make, Model, Caliber etc.)
Product That Has Been Used Or Missing Parts
- All returns must be returned in unused condition and packaging as purchased, and include all of the original accessories (i.e. installation tools, screws, manuals etc.)
- If the packaging is damaged or missing, the product will no longer be eligible for return.
- Claims for missing or damaged items/parts in transit (or upon arrival) must be received within three days of receipt. If no notification is received within three days, a refund/exchange will not be issued.
- Any return that is in used or damaged condition (*unless the product is defective) will not be accepted and will be sent back to the customer at their own expense.
- Modifications of any kind to the product will render it ineligible for return and void all manufacturer warranty.
- The product will be considered used if:
- Has been installed or mounted on a firearm or other devices
- Has signs of cosmetic wear. (i.e. installation marks, blemishes, scratches or dents)
- Has been physically altered or damaged
Examples of a defective product:
- A muzzle brake blew off from the barrel when firing (under normal use)
- A 0.250″ size pin has an outer diameter greater than 0.250″
Due to the abundance of aftermarket parts introduced every year by hundreds of manufacturers, it is impossible for us to guarantee a product that will work or fit perfectly with another product. Please also note that firearms part’s tolerance or color is different from manufacturer to manufacturer. Therefore, how well the product fits or matches with other parts is not guaranteed.
Examples of a non-defective product:
- A stock fits too loose or too tight on a buffer tube
- An upper receiver does not fit perfectly with a lower receiver that is from a different manufacturer
- The Flat Dark Earth color of the product does not match with other product’s Flat Dark Earth color
- The rubber is too soft on a grip
- Screw stripped during installation or disassembly
- You just don’t like the product for any reason other than defect (ie, Color, Manufacture etc.)
*Defective product is a product that is unfit for its intended use or dangerous/harmful for normal use.
Product Damaged Due To Improper Installation:
- Our return policy does not cover damage due to improper installation. Installation of firearm parts is recommended done by a certified gunsmith.
Product That Passed The Return Period
- If a product is outside the given return time frame, it can no longer be returned to Rousch Sports, but it may still have a warranty with the product manufacturer for repair or replacement. To verify manufacturer warranty coverage and options, please contact the manufacturer directly.
Using Abusive or Angry language in emails for return Products:
We understand that Refunds, Warranties and Returns can be frustrating. Avoiding extended refund periods is very easy by just being professional. The use of Angry or Abusive language in your communications with us WILL RESULT IN EXTENDED REFUND PERIODS.
All returns are subject to evaluation by Rousch Sports.